Case Study

Suisse Cakery Digital Transformation Assessment

  • Client: USI Sweets Inc. (Suisse Cakery)
  • Industry:Food & Beverage / Artisanal Bakery
Problem
Assessment
Proposal
Timeline

Problem

A Growing Brand Constrained by Manual Processes

Suisse Cakery had built an enviable reputation — 67,000+ Facebook followers, six branch locations, partnerships with Iloilo's top wedding coordinators, and a presence on major delivery platforms. But behind the counter, the infrastructure hadn't kept pace with the brand's ambitions.

  • Manual & Paper-Based Operations
    • Production logs, raw materials tracking, cake orders, and delivery documentation all relied on handwritten sheets with no digital audit trail.
  • No Real-Time Monitoring
    • Management had no way to validate production outputs against deliveries and branch sales simultaneously, creating blind spots in daily operations.
  • Fragmented Order Channels
    • Branch orders were routed through Facebook Messenger group chats, with walk-in, Foodpanda, GrabFood, and custom orders living in completely separate silos.

Assessment

Digital Readiness Assessment

A formal assessment across five organizational dimensions revealed a company at a critical inflection point — strong brand equity and motivated leadership, with foundational digital infrastructure largely missing.

  • Management & Leadership
  • Workforce Digital Literacy
  • Digital Customer Engagement
  • Data Collection & Utilization
  • Digital Infrastructure & IT Security

Proposal

A Unified Digital Ecosystem Built on ERP

The recommendation centered on one core insight: Suisse Cakery needed not a collection of tools, but a single integrated platform that could unify production, inventory, sales, finance, HR, and customer relationships under one roof.

Primary Recommendation:

A modular, open-source enterprise system purpose-fitted to Suisse Cakery's multi-branch artisanal operations — scalable from 6 branches today to franchising tomorrow.

  • POS Module - Sales automation across all branches; real-time sync with inventory and accounting.
  • Inventory Module - Real-time tracking of raw materials, packaging, and finished goods.
  • Manufacturing - Recipe & BOM management, production batches, yield tracking, material deduction.
  • Sales Module - Unified dashboard for walk-in, Foodpanda, GrabFood, and custom orders.
  • CRM Module - Customer profiles, event reminders, repeat order engagement, loyalty system.
  • Accounting - Automated P&L per branch, COGS computation, supplier invoice tracking.
  • HR Module - Attendance, leaves, schedules, payroll computation, performance evaluations.